Deloraine Aged Care

Vision, Mission and Our Eight Gold Standards

Vision

Deloraine Aged Care is committed to the delivery of excellence in care and service that supports dignity, choice, and decision-making.

Mission

Our mission is to provide Gold Standard personalised care and service delivery through innovative best practice and effective organisational governance.


Our Eight Gold Standards


  1. Embrace a gold standard of service for the residents
  • Always acknowledge individuals by their preferred name
  • A culture of inclusion for all
  • Supports residents to exercise their choice and independence
  • Ensure respect, privacy, dignity, and confidentiality is always met
  • Treat others as you would like to be treated
  • Embrace individuality
  1. Plan to optimise the resident’s experience
  • Provide initial and ongoing Assessment and planning for care and services in partnership with the resident
  • Focus on optimising the health and well-being of the resident in accordance with their needs, goals and preferences
  • Research opportunities for efficiency and excellence
  • Think outside the box
  1. Deliver safe effective personal and clinical care for the residents
  • Our resident is the focus of our day
  • Deliver best practice
  • Deliver safe and effective personal and clinical care for the residents in line with their goals and preferences
  • Optimise health and well-being for the resident by listening to their needs
  1. Provide safe and effective services and supports for the residents
  • Strive for excellence
  • Support the resident’s independence, health, well-being, and quality of life with effective supports and services
  • Provide a sense of a community within the organisation
  • Encourage social and personal relationships
  1. Ensure a safe and comfortable service environment for the residents, carers and the workforce
  • Create a sense of belonging, independence, interaction, and enjoyment
  • Have a positive “Can Do” attitude
  • Focus on ensuring a safe, clean, well maintained and comfortable environment
  • Smile
  1. Seek continuous feedback from residents, carers and the workforce
  • No idea is a bad idea - we are prepared to listen
  • Welcome change and use feedback to make improvements and communicate actions taken
  • Support and encourage feedback and have a best practice system to manage complaints, compliments and suggestions
  • Be the facility and the employer of choice
  1. Create a workforce that is sufficient, skilled and qualified to provide safe, respectful and quality care for the residents
  • Our staff are proud of their roles, and their interactions with residents are kind, caring and respectful
  • Create a work environment of professionalism, teamwork and respect
  • Our staff have appropriate qualifications and training, and we have the staff mix required to provide quality care
  • Encourage and facilitate staff career paths through a positive learning environment
  • Provide opportunities for relevant training and professional development so that staff have the knowledge to effectively perform their roles
  • Support up-skilling
  • Actively promote and achieve staff retention
  • Regularly assess and review performance and award and recognise achievement
  1. Exceed expectations by providing effective quality care, services, and governing systems
  • Comply with policies and procedures
  • Participate in relevant projects and benchmarking
  • There is confidence in management and the whole-of-organisation governance and risk framework
  • Communication with relevant parties is timely, relevant and transparent
  • Support residents to live the best life they can
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