Deloraine Aged Care

Vision, Mission and Our Eight Gold Standards


Deloraine Aged Care is committed to the delivery of excellence in care and service that supports dignity, choice, and decision-making.


Our mission is to provide Gold Standard personalised care and service delivery through innovative best practice and effective organisational governance.

Our Eight Gold Standards

  1. Embrace a gold standard of service for the residents
  • Always acknowledge individuals by their preferred name
  • A culture of inclusion for all
  • Supports residents to exercise their choice and independence
  • Ensure respect, privacy, dignity, and confidentiality is always met
  • Treat others as you would like to be treated
  • Embrace individuality
  1. Plan to optimise the resident’s experience
  • Provide initial and ongoing Assessment and planning for care and services in partnership with the resident
  • Focus on optimising the health and well-being of the resident in accordance with their needs, goals and preferences
  • Research opportunities for efficiency and excellence
  • Think outside the box
  1. Deliver safe effective personal and clinical care for the residents
  • Our resident is the focus of our day
  • Deliver best practice
  • Deliver safe and effective personal and clinical care for the residents in line with their goals and preferences
  • Optimise health and well-being for the resident by listening to their needs
  1. Provide safe and effective services and supports for the residents
  • Strive for excellence
  • Support the resident’s independence, health, well-being, and quality of life with effective supports and services
  • Provide a sense of a community within the organisation
  • Encourage social and personal relationships
  1. Ensure a safe and comfortable service environment for the residents, carers and the workforce
  • Create a sense of belonging, independence, interaction, and enjoyment
  • Have a positive “Can Do” attitude
  • Focus on ensuring a safe, clean, well maintained and comfortable environment
  • Smile
  1. Seek continuous feedback from residents, carers and the workforce
  • No idea is a bad idea - we are prepared to listen
  • Welcome change and use feedback to make improvements and communicate actions taken
  • Support and encourage feedback and have a best practice system to manage complaints, compliments and suggestions
  • Be the facility and the employer of choice
  1. Create a workforce that is sufficient, skilled and qualified to provide safe, respectful and quality care for the residents
  • Our staff are proud of their roles, and their interactions with residents are kind, caring and respectful
  • Create a work environment of professionalism, teamwork and respect
  • Our staff have appropriate qualifications and training, and we have the staff mix required to provide quality care
  • Encourage and facilitate staff career paths through a positive learning environment
  • Provide opportunities for relevant training and professional development so that staff have the knowledge to effectively perform their roles
  • Support up-skilling
  • Actively promote and achieve staff retention
  • Regularly assess and review performance and award and recognise achievement
  1. Exceed expectations by providing effective quality care, services, and governing systems
  • Comply with policies and procedures
  • Participate in relevant projects and benchmarking
  • There is confidence in management and the whole-of-organisation governance and risk framework
  • Communication with relevant parties is timely, relevant and transparent
  • Support residents to live the best life they can
January 30, 2018
Essential Oils can help seniors (Photo by Brigitte Tohm on Unsplash)

Aromatherapy for Seniors and Carers Helps Improve Their Well-Being

Aromatherapy for seniors and carers […]
January 18, 2018

Healthy Ageing: Smart Food Choices for Seniors

Healthy ageing is harder than […]
January 18, 2018
Enjoying their nightly glass of red wine.

Senior Lifestyle: Drinking Red Wine Helps Fight Ageing!

Ageing is something that everyone […]
December 31, 2017

Starting A Leisure and Lifestyle Program for Seniors

Having a leisure and lifestyle […]
December 8, 2017

Holiday Gift Ideas for Seniors

It’s that time of the […]
December 4, 2017

Senior Book Lovers Live Longer, Study Says

Senior book lovers live longer. […]
December 4, 2017

Mobility Scooter As A Means of Transportation for Seniors

Mobility scooters are one of […]
November 28, 2017

Surfing As A Sports for Seniors, Why Not?

Granny Grommets proved that surfing […]
November 13, 2017

Senior Fitness: Powerlifting Helps The Elderly Combat Depression

Surprisingly, many people don’t see […]
October 20, 2017

Age-Friendly Sports for Seniors

Elderly people pay a high […]
August 29, 2017
Visual art show

City of Boroondara visual art show

Introduction The City of Boroondara […]
August 12, 2017
food lovers and cruises

Food lovers and Cruises

Food lovers and Cruises Food […]
August 3, 2017
Creative arts and the elderly

Creative arts and the elderly

Creative arts and the elderly […]
August 1, 2017
Australian National Aviation Museum

Australian National Aviation Museum

The Australian National Aviation Museum […]
July 31, 2017
Australian aviation history-2

Australian aviation history-2

Australian aviation history-2 We hope […]
July 31, 2017
Australian aviation history

Australian aviation history

Australian aviation history The history […]
July 11, 2017
Classic Car Events in 2017

Classic Car Events in 2017

Classic Car Events in 2017 […]
July 10, 2017
Classic Car Models

Classic Car Models

Classic Car Models Classic car […]
July 7, 2017
Classic Automobiles

Classic Automobiles

Classic Automobiles We began with […]
July 4, 2017
The importance of animal videos for the elderly

The importance of animal videos for the elderly

The importance of animal videos […]

Welcome to Gold Age Australia.

We publish interesting & useful articles about aged care every week. Join our mailing list or view our blog for helpful articles.