Deloraine Aged Care

Vision, Mission and Our Eight Gold Standards

Vision

Deloraine Aged Care is committed to the delivery of excellence in care and service that supports dignity, choice, and decision-making.

Mission

Our mission is to provide Gold Standard personalised care and service delivery through innovative best practice and effective organisational governance.


Our Eight Gold Standards


  1. Embrace a gold standard of service for the residents
  • Always acknowledge individuals by their preferred name
  • A culture of inclusion for all
  • Supports residents to exercise their choice and independence
  • Ensure respect, privacy, dignity, and confidentiality is always met
  • Treat others as you would like to be treated
  • Embrace individuality
  1. Plan to optimise the resident’s experience
  • Provide initial and ongoing Assessment and planning for care and services in partnership with the resident
  • Focus on optimising the health and well-being of the resident in accordance with their needs, goals and preferences
  • Research opportunities for efficiency and excellence
  • Think outside the box
  1. Deliver safe effective personal and clinical care for the residents
  • Our resident is the focus of our day
  • Deliver best practice
  • Deliver safe and effective personal and clinical care for the residents in line with their goals and preferences
  • Optimise health and well-being for the resident by listening to their needs
  1. Provide safe and effective services and supports for the residents
  • Strive for excellence
  • Support the resident’s independence, health, well-being, and quality of life with effective supports and services
  • Provide a sense of a community within the organisation
  • Encourage social and personal relationships
  1. Ensure a safe and comfortable service environment for the residents, carers and the workforce
  • Create a sense of belonging, independence, interaction, and enjoyment
  • Have a positive “Can Do” attitude
  • Focus on ensuring a safe, clean, well maintained and comfortable environment
  • Smile
  1. Seek continuous feedback from residents, carers and the workforce
  • No idea is a bad idea - we are prepared to listen
  • Welcome change and use feedback to make improvements and communicate actions taken
  • Support and encourage feedback and have a best practice system to manage complaints, compliments and suggestions
  • Be the facility and the employer of choice
  1. Create a workforce that is sufficient, skilled and qualified to provide safe, respectful and quality care for the residents
  • Our staff are proud of their roles, and their interactions with residents are kind, caring and respectful
  • Create a work environment of professionalism, teamwork and respect
  • Our staff have appropriate qualifications and training, and we have the staff mix required to provide quality care
  • Encourage and facilitate staff career paths through a positive learning environment
  • Provide opportunities for relevant training and professional development so that staff have the knowledge to effectively perform their roles
  • Support up-skilling
  • Actively promote and achieve staff retention
  • Regularly assess and review performance and award and recognise achievement
  1. Exceed expectations by providing effective quality care, services, and governing systems
  • Comply with policies and procedures
  • Participate in relevant projects and benchmarking
  • There is confidence in management and the whole-of-organisation governance and risk framework
  • Communication with relevant parties is timely, relevant and transparent
  • Support residents to live the best life they can
January 30, 2018
Essential Oils can help seniors (Photo by Brigitte Tohm on Unsplash)

Aromatherapy for Seniors and Carers Helps Improve Their Well-Being

Aromatherapy for seniors and carers […]
January 18, 2018
food-choices-for-seniors

Healthy Ageing: Smart Food Choices for Seniors

Healthy ageing is harder than […]
December 8, 2017
christmas-meals-for-the-elderly

Make The Holidays Merrier with These Christmas Meals for the Elderly

Christmas 2017 is fast approaching […]
December 8, 2017
holiday-git-ideas-for-seniors

Holiday Gift Ideas for Seniors

It’s that time of the […]
December 4, 2017
senior-book-lovers

Senior Book Lovers Live Longer, Study Says

Senior book lovers live longer. […]
October 20, 2017
sports-for-seniors

Age-Friendly Sports for Seniors

Elderly people pay a high […]
October 9, 2017
Aged Care Facts

Aged Care Facts Every Australian Needs To Know

The aged care system in […]
September 18, 2017
Visual impairment, heart surgery and dementia links?

Visual impairment, heart surgery and dementia links?

Are there links between visual […]
September 8, 2017
Occupational Therapy for the Elderly

Occupational Therapy for the Elderly

Introduction What is occupational therapy […]
July 24, 2017
Caring for elderly parents

Caring for elderly parents

Caring for elderly parents Caring […]
May 12, 2017
Lady with one of her beloved pets

The Elderly and their beloved pets

The Elderly and their beloved […]
May 2, 2017
Safety Tips for the Elderly at Home - walking up stairs

Safety Tips for the Elderly at Home

Safety Tips for the Elderly […]
May 2, 2017
Handling Stress as an Elderly Caregiver - lady holding head

Handling Stress as an Elderly Caregiver

Handling Stress as an Elderly […]
May 2, 2017
Caring for your elderly loved one’s hands and feet - manicure hands

“Always a Lady” Series, Part Three: Caring for your elderly loved one’s hands and feet

“Always a Lady” Series, Part […]
March 30, 2017
Image of raised beds making gardening easier

Making gardening easier for older and elderly people

Making gardening easier for elderly […]
March 14, 2017
Gardening Programme hobbies

Hobbies for an Elderly Female

Hobbies for an Elderly Female […]
March 9, 2017
Statistics on old age falls

PREVENTING FALLS IN THE ELDERLY

PREVENTING FALLS IN THE ELDERLY […]

Welcome to Gold Age Australia.

We publish interesting & useful articles about aged care every week. Join our mailing list or view our blog for helpful articles.